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CapRock's PACT for the Future - Passion, Accountability, Courage, Transparency

The Field Service Department is to be on constant standby in order to prepare, despatch, coordinate and support all aspects of the global customer field service requirements at any time and be ready to survey, install and service on assigned jobs to the required standard.

The Field Technicians role is to use a combination of mainly effective skills and some prompted skills, in order to provide mid level system installation, commissioning, testing and maintenance on CapRock's products and services overseas, onshore and offshore as appropriate.

This position would have mid level decision making authority when on site. Minimum supervision required. Main relationships predominately with staff and customers in the EMEA region. However, there will be minor relationships with staff and customers in both the Americas and AP regions.

Responsibility for assisting with specific projects within the Operations Group. This will include:

• Providing technical support and resource to ensure delivery of projects.
• Liaison with clients, suppliers and other groups within CapRock to ensure the timely delivery of projects.

Installation, commissioning and maintenance of fixed and stabilised satellite systems, including:

• Configuration, test and faultfinding of satellite modems
• Configuration, test and faultfinding of C & Ku-band RF units
• Assembly of fixed antenna systems
• Assembly of Seatel stabilised antennas and radomes.

Other duties include:

• To provide assistance to senior Field Technicians during the installation, commissioning and maintenance of fixed and stabilised satellite systems.
• To provide technical support and supervision of junior Field Technicians, including on the job training where appropriate.
• To assist with the problem solving of technical issues within the company.
• Adherence to CapRock's quality and safety policies and procedures including:
• The completion of all paperwork accurately and timely.
• Compliance with CapRock's health and safety policy.
• Working within CapRock's vision and values and displaying the four core behaviours -PACT- in the workplace.
• Ad hoc duties as required.

•  Previous experience of VSAT systems and related equipment.
• Proven track record of installing, commissioning and fault finding VSAT systems and equipment.
• Previous experience of installing, commissioning and fault finding stabilised satellite systems and equipment.
• Test Equipment - able to use a range of suitable test equipment including Spectrum Analysers, BERT testers, Wattmeters etc.
• Radio/GMDSS - able to install and fault find on typical maritime installations. (LOS, VHF, UHF)
• Previous experience of PBX's, routers, TCP/IP, PA and radio systems preferred.
• PC literate
• Excellent communication skills (written and verbal)

Qualifications:

• HNC/HND or above in electrical/ electronic engineering. A lesser qualification may be accepted with a high level of experience
• Offshore survival and medical essential
• Further training in VSAT Systems desirable

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